Terms of service

Terms of Service

Overview

Welcome to ha3dau. The terms “we,” “us,” and “our” refer to ha3dau.

ha3dau operates this website and online store, including all related information, content, features, tools, products, and services offered to customers (the “Services”). Our store is powered by Shopify.

By visiting our website, placing an order, or otherwise using our Services, you agree to these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our website or purchasing from us.

1. Eligibility and Account Information

By using our Services, you confirm that you are legally permitted to enter into purchases and agreements in your jurisdiction.

When placing an order, you agree to provide accurate, complete, and current information, including your name, email address, billing information, shipping address, and personalization details.

You are responsible for ensuring that all information submitted to us is correct before completing your order.

2. Custom and Personalized Products

Many products sold by ha3dau are customized, personalized, or made specifically according to information provided by the customer.

Personalization may include, but is not limited to:

  • Names

  • Text

  • Dates

  • Photos

  • Images

  • Logos

  • Designs

  • Colors

  • Sizes

  • Product options

  • Other customer-selected specifications

You are responsible for carefully reviewing all personalization details before placing your order.

We are not responsible for errors submitted or approved by the customer, including spelling mistakes, incorrect names, dates, images, sizes, colors, or other customization information.

3. Customer-Provided Images and Content

If you upload or submit photographs, artwork, logos, text, graphics, or other content for use on a customized product, you confirm that you own the content or have permission to use it.

You must not submit content that:

  • Infringes another person's copyright, trademark, privacy, or other rights

  • Is unlawful, abusive, threatening, hateful, obscene, or otherwise inappropriate

  • Contains unauthorized brand logos, copyrighted artwork, or protected material

  • Violates any applicable law or regulation

By submitting content to us, you grant ha3dau permission to reproduce, resize, crop, adjust, print, engrave, manufacture, or otherwise process that content as reasonably necessary to create and fulfill your order.

We reserve the right to refuse or cancel an order containing content that we reasonably believe violates these Terms or applicable law.

4. Product Appearance and Customization

We make reasonable efforts to display our products, colors, designs, and previews accurately.

However, actual products may vary slightly from images or digital previews due to factors including:

  • Screen or device settings

  • Printing or manufacturing processes

  • Material differences

  • Image resolution

  • Cropping or positioning

  • Lighting and photography

  • Natural variations in materials

Minor differences that are normal within the customization or manufacturing process will not necessarily be considered defects.

Customers should upload clear, high-quality images whenever image personalization is required.

5. Orders

When you place an order, you are making an offer to purchase from ha3dau.

We reserve the right to accept, reject, or cancel an order where reasonably necessary, including because of:

  • Payment issues

  • Product availability

  • Incorrect pricing

  • Suspected fraud

  • Technical errors

  • Prohibited customer-provided content

  • Inability to complete the requested customization

Your order is considered accepted when we confirm and begin processing it.

Please review your order carefully before submitting it.

6. Order Changes and Cancellations

Because customized products may enter production shortly after an order is placed, changes or cancellations are not guaranteed.

If you need to change or cancel an order, contact us at ha3dau@gmail.com as soon as possible.

We will make reasonable efforts to accommodate your request if production has not started.

Once customization, printing, engraving, production, or manufacturing has begun, the order may no longer be changed or cancelled.

7. Prices and Payments

All prices shown on our website are subject to change without notice.

The price charged will be the price displayed when your order is placed, except where there is an obvious pricing or technical error.

Unless otherwise stated, prices may not include shipping costs, taxes, customs charges, duties, or other fees imposed by your country or jurisdiction.

You agree to provide accurate and authorized payment information for all purchases.

8. Production and Processing Times

Customized and personalized products require production before shipment.

Any production or processing timeframe displayed on our website is an estimate and not a guaranteed completion date.

Production may occasionally take longer due to:

  • Order volume

  • Customization complexity

  • Material availability

  • Quality-control requirements

  • Holidays

  • Events outside our reasonable control

Production time is separate from shipping or delivery time.

9. Shipping and Delivery

Shipping and delivery dates are estimates only unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, incorrect customer addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete shipping information was provided, additional shipping charges may apply.

10. Returns, Replacements, and Refunds

Because customized and personalized products are created specifically for each customer, they are generally final sale and cannot be returned or exchanged because of a change of mind, incorrect customer selection, or errors in personalization information supplied by the customer.

This does not affect any rights you may have under applicable consumer protection laws.

If an item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Significantly different from the customization ordered

please contact us at ha3dau@gmail.com with your order number, details of the issue, and clear photographs of the product.

Returns, replacements, and refunds are handled according to our Refund Policy.

Items should not be returned without contacting us first.

11. Intellectual Property

Unless otherwise stated, the ha3dau website and its content, including our branding, logos, graphics, product designs, photographs, text, layout, and website content, are owned by or licensed to ha3dau and are protected by applicable intellectual-property laws.

You may use our website for personal, non-commercial purposes only.

You may not reproduce, distribute, copy, modify, resell, or commercially exploit our website content without prior written permission.

Customer-owned material submitted solely for customization remains subject to the customer's applicable ownership rights.

12. Third-Party Tools and Services

Our website may use or provide access to third-party tools, applications, payment processors, integrations, or services.

We do not control every third-party service and cannot guarantee their availability or operation.

Your use of third-party services may also be subject to the terms and policies of those providers.

13. Third-Party Links

Our Services may contain links to websites operated by third parties.

We are not responsible for the content, products, services, privacy practices, accuracy, or availability of third-party websites.

If you choose to access a third-party website, you do so at your own discretion.

14. Relationship with Shopify

ha3dau is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our store are made directly with ha3dau.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and ha3dau, including injury, damage, or loss resulting from products or transactions with us.

15. Privacy

Personal information collected through our Services is handled according to our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be processed by Shopify and other service providers used to operate our website, process payments, manufacture products, or fulfill orders.

Please review our Privacy Policy for additional information.

16. Reviews and Feedback

If you voluntarily submit reviews, comments, photographs, feedback, suggestions, or other content relating to our products or Services, you confirm that you have the right to submit that material.

You must not submit false, misleading, unlawful, abusive, defamatory, or infringing content.

Where permitted by law, you grant us permission to use submitted reviews and feedback for operating, improving, and promoting our Services.

17. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors and update information at any time.

If an error materially affects an order you have already placed, we may contact you before continuing or cancel and refund the affected order where appropriate.

18. Prohibited Uses

You may not use our website or Services:

  • For unlawful purposes

  • To violate applicable laws or regulations

  • To infringe intellectual-property rights

  • To submit fraudulent information

  • To transmit harmful software or malicious code

  • To interfere with the operation or security of our website

  • To collect personal information from others without authorization

  • To impersonate another person or organization

  • To engage in fraud, spam, phishing, or abusive activity

We reserve the right to restrict or terminate access to our Services where these Terms are violated.

19. Disclaimer of Warranties

To the extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by applicable law, ha3dau and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to limit liability where doing so would be prohibited by applicable law.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless ha3dau from third-party claims arising from:

  • Your violation of these Terms

  • Your unlawful use of the Services

  • Content you submit without the necessary rights or permissions

  • Your infringement of another person's intellectual-property or legal rights

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

23. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on our website, constitute the agreement between you and ha3dau regarding your use of our Services.

24. Governing Law

These Terms are governed by the laws applicable in the jurisdiction in which ha3dau is established, subject to any mandatory consumer protection rights that may apply to customers in their country or region.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, products, policies, or legal requirements.

The latest version will be available on this page.

Your continued use of our Services after updated Terms become effective constitutes acceptance of those Terms, where permitted by applicable law.

26. Contact Information

If you have questions about these Terms of Service, please contact us:

ha3dau
Email: ha3dau@gmail.com

Business Address: [INSERT BUSINESS ADDRESS]
Phone: [INSERT BUSINESS PHONE NUMBER, IF APPLICABLE]
Business Registration Number: [INSERT IF APPLICABLE]
VAT / Tax Number: [INSERT IF APPLICABLE]