Refund policy

Returns & Refund Policy

Because our products are customized and made specifically for each customer, all personalized and custom-made items are final sale and cannot be returned or exchanged due to a change of mind, incorrect selection, or personal preference.

Damaged, Defective, or Incorrect Items

We want you to be completely satisfied with your order. If your item arrives damaged, defective, or different from what you ordered, please contact us at ha3dau@gmail.com as soon as possible after receiving your order.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Once we review your request, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Custom & Personalized Products

Since personalized products are created specifically according to the information, design, text, size, color, or other customization options provided by the customer, they cannot be returned or exchanged unless they arrive damaged, defective, or incorrectly produced.

Please carefully review all personalization details before placing your order. We are not responsible for errors in information submitted by the customer, including spelling, names, dates, sizes, colors, or other customization details.

Order Changes & Cancellations

If you need to make a change or cancel your order, please contact us at ha3dau@gmail.com as soon as possible.

We will do our best to accommodate your request. However, once production or customization has started, the order can no longer be changed or cancelled.

Non-Custom Items

If you purchase an item that is not personalized or custom-made, please contact us within 30 days of receiving your order to request a return.

Returned items must be unused, in their original condition and packaging, with proof of purchase.

Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.

Sale Items & Gift Cards

Sale items, personalized products, custom-made products, and gift cards are non-returnable unless the item is defective, damaged, or incorrectly supplied.

European Union Orders

For customers in the European Union, applicable consumer protection laws will apply. Please note that the standard cancellation right may not apply to products that are made to your specifications or clearly personalized.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at ha3dau@gmail.com.

Contact Us

For any questions regarding your order, returns, replacements, or refunds, please contact:

Email: ha3dau@gmail.com